chapter 9 quiz

JAWABAN CHAPTER 9 QUIZ:

1.a small office uses a wireless ISR to connect to a cable modem for internet access.the network administrator receives a call that one office computer cannot access exernal website.the first troubleshooting step that the network administrator perform is o ping the ISR.which troubleshooting technique does this represent?

·         Top-down

·         Bottom-up

·         Substitution

·         Divide-and-conquers

2.select three items that should be documented after troubleshooting an internal web server crash(choose three)

·         When the problem occurred

·         The dialogue with the user

·         The configuration of all networking devices on the LAN at the time of the crash

·         The configuration of all hosts on the LAN at the time of the crash

·         Steps that were performed to identify the cause of the problem

·         Steps that were performed that failed to identify the cause of the problem

3.A user calls the help desk to report a workstation problem.which three question would produced the most helpful information for troubleshooting?(choose three)

·         If you received an error message,what was it?

·         Have there been any changes to your workstation recently?

·         Do you have the warranty for your workstation?

·         What version of operating system is running on your workstation?

·         Have you used a network monitoring tool on your workstation?

·         When did you last perform a backup?

4.a user wants to test connectivity between hos 3 and host 8 on a network.which command cen be used to verify a connection?

·         Ipconfig

·         Ping

·         Netsat

·         Nslookup

5.drag the utility on the left to the purpose on the right

ipconfig

netstat

ping

Tracert

nslookup

6.which three pieces of information are revealed by the ipconfig command?(choose three)

·         Physical

·         IP address

·         Dhcp server

·         Dns server

·         Subnet mask

·         Default gateway

7.how does an activity LED indicate that traffic is moving through a port?

·         By flashing

·         By staying turned off

·         By staying a solid green color

·         By staying a solid amber color

8.what is one of most common reasons why hosts could be unable tto connect?

·         Operator error

·         Cabling problems

·         Equipment failure

·         Addressing problems

9.which three factors can affect the abiliy of hosts to connect to an using radio frecuency signals?(choose three)

·         The RF signal strength increase with distance

·         The 802.11 a is not compatible with the 802.11 b/g standards

·         The available bandwith between device is shared with APS

·         A wireless conversation must occur on multiple,overlapping channels

·         Multiple device running on the same frequency causes interference

·         Equipment that conforms to one standard will work with all other standards

10.what step should be taken once a problem is resolved?

·         Consult an FAQ

·         Escalate the problem

·         Update the documentation

·         Run remote access software